- Do you sometimes feel like being trapped in the hamster wheel just like the chef in the picture?
- Would you like to know how you can increase productivity with communication?
- Are your current communication skills not producing the response you are looking for?
If your answers are yes and you want to learn how you can inspire people around you to achieve high performance, then you must familiarise yourself with the following strategy.
This method describes how to master the art of effective communication by controlling the flow of conversation or ideas from abstract to specific, and vice versa. This flow is called “chunking” in NLP (Neuro-Linguistic Programming) terms. This fantastic tool is vital for you to understand if you want to create a happy work environment, get more recognition from your staff AND want to increase overall performance.
Many communication break-downs or misunderstandings that have a negative impact on individual performance and therefore overall productivity are simply caused by mismatched “chunk” sizes.
For example: Luke may use smaller chunks (specific) than Jack (abstract) and regards him as vague and “too out there” when he talks. Jack may see Luke as terribly boring and “caught up in detail.”
In the kitchen:
- Jack will talk about the big picture (the overall vision, mission and financial year goals) of the kitchen or even the entire business, and will share overviews and summaries of the outcome in random order while…
- Luke is only interested in specific information presented such as recipes, mise en place checklists etc. and all its details to understand the process and how to get through the day.
It is incredibly beneficial to be able to “chunk” when you need to improve communication and productivity. When talking to someone using big chunks (abstract), you can ask the question, “What, specifically…?” to get more details. When talking to someone using small chunks (abstract), you can ask, “What is the intention of this?” to encourage larger chunks.
Increasing productivity comes down to your ability to chunk up and down the communication easily and effortlessly. The faster you can do this, the better you become at “thinking outside the box”. When you witness executives’ discussions on Business Planning, Marketing strategies, trends etc., you realised that these conversations are very highly chunked up into the abstract and long term planning. Trying to get specifics at this point in time is not going to help the vision to move forward. On the other hand, dreaming big all the time without being able to chunk down into specifics/process to create effectiveness and efficiency to move towards the desired outcome won’t be useful either. True entrepreneurs and kitchen leaders have the thinking flexibility to climb up and down on demand at appropriate times and guide the conversation into the right direction.
This technique is very simple but highly effective. Go and try it out yourself and be surprised by your results…
Should you struggle with this exercise on your own or or are committed to get out of the hamster wheel for good, simply request your free complimentary and obligation free session with us here.
Or for any inquires simply contact us on: [email protected]
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